1. Introduction At You Chic, we value your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, applications, and related services (the “Platform”). This policy also explains your choices and rights concerning your personal information.
2. Who This Policy Applies To This policy applies to customers who request or receive services through You Chic, Service Providers who offer services through the Platform, and individuals who contact us or submit an application to become a Service Provider. Our privacy practices are subject to the laws of the Hashemite Kingdom of Jordan, including applicable personal data-protection requirements.
3. Information We Collect Depending on how you use the Platform and the features available to you, we may collect the following information: Account and Profile Information Information you provide when creating or updating an account, such as your name, phone number, email address, profile picture, login credentials, preferences, and account settings. Booking and Location Information Information needed to arrange and deliver services, including the selected service, appointment time, booking address, location instructions, and Service Provider details. Where a feature requires access to your device’s location, we request the relevant permission. You can manage location permissions through your device settings. Payment and Transaction Information Information relating to bookings, payments, refunds, fees, and Service Provider payouts, including transaction amounts, payment status, payment-method information, and payout details where applicable. Payment providers may process information in accordance with their own privacy policies and applicable law. Service Provider Information Information submitted during registration and verification, such as professional qualifications, licenses, identification documents, services offered, and information needed to manage bookings and payouts. Communications and Support Information Messages sent through the Platform, support inquiries, feedback, reviews, and information submitted in connection with complaints or disputes. Service-Related Health Information If you choose to provide information about allergies, sensitivities, or relevant health conditions, we may process it to help arrange the safe delivery of your requested service. Such information is handled as sensitive personal data where required by law. We obtain consent where required and limit its use to the relevant purpose. Device and Usage Information Technical information such as your IP address, device type, operating system, browser type, language settings, access times, pages or features used, and error or crash information. Information From Other Sources We may receive information from people who book services on your behalf, Service Providers, payment providers, or individuals involved in a complaint or dispute. If you provide someone else’s personal information, you must have the authority to do so and inform them of this policy.
4. How We Use Your Information We use personal information, as permitted by applicable law, to: • Create and manage accounts. • Arrange, confirm, and manage bookings. • Enable Service Providers to reach the booked location and deliver services. • Process payments, refunds, and payouts. • Verify Service Provider identity and professional credentials. • Provide customer support and resolve complaints. • Enable communications related to bookings and services. • Personalize service recommendations based on your preferences and activity. • Improve the Platform and address technical problems. • Detect and prevent fraud, misuse, and security incidents. • Send booking confirmations, receipts, service updates, and other operational messages. • Send marketing communications where permitted and with consent where required. • Meet legal obligations and handle legal claims.
5. Consent and Lawful Processing We obtain your consent before processing personal information where required by Jordanian law, unless a lawful exception applies. Where consent is required, we explain the relevant purpose and provide a way to withdraw that consent. Simply accessing the Platform does not replace any separate consent required by law. If you decline or withdraw permission to process information necessary for a particular feature or service, we may be unable to provide that feature or service.
6. How We Share Your Information We may share relevant personal information in the following circumstances: With Service Providers and Customers Service Providers receive information needed to fulfil bookings, such as the customer’s name, booking location, service details, and relevant instructions. Customers can view information that forms part of a Service Provider’s professional listing, such as their name, profile image, services, and reviews. With Providers Supporting the Platform We may share information with companies that support functions such as hosting, payment processing, messaging, customer support, and technical operations. Sharing is limited to the relevant purpose and subject to applicable confidentiality and data-protection requirements. For Legal and Safety Purposes We may disclose information where required or permitted by law, including to respond to lawful requests, protect individuals, investigate fraud, or establish, exercise, or defend legal claims. During a Business Transfer If You Chic is involved in a merger, acquisition, restructuring, or sale, personal information may be transferred subject to applicable law and appropriate safeguards. We will provide notice where required. With Your Consent We may share information for another purpose when you have given the consent required by law.
7. Public Profiles and Reviews Information you choose to publish in a professional profile, review, or other public feature may be visible to other users. Please avoid including sensitive information or another person’s private information in publicly visible content.
8. Cookies and Similar Technologies The website and application may use cookies and similar technologies to maintain sessions, remember preferences, understand usage, and support marketing features. Where required by law, we obtain consent before using non-essential technologies. You can manage cookies through your browser settings and any controls provided on the Platform. Disabling certain technologies may affect some features.
9. Marketing Preferences Where marketing communications are offered, you may opt out through the unsubscribe option provided or by contacting us through online chat. Opting out of marketing does not prevent us from sending necessary booking, payment, security, or account-related messages.
10. Data Retention We retain personal information only for as long as necessary for the purposes described in this policy, including providing services, maintaining required records, resolving disputes, and meeting legal obligations. Retention periods depend on the type of information and the reason it is held. When information is no longer required, we delete it or anonymize it, subject to applicable legal requirements.
11. Data Security We take appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and loss. No method of electronic transmission or storage is completely secure. You should keep your account credentials confidential and report suspected unauthorized access promptly. Where a personal data breach occurs, we will make the notifications required by applicable law.
12. Processing Outside Jordan Where providing the Platform involves storing or processing personal information outside Jordan, any transfer must comply with applicable Jordanian requirements, including requirements concerning safeguards, consent, and the level of protection provided.
13. Your Privacy Rights Subject to applicable law, you may request to: • Know how your personal information is processed and access it. • Correct or update inaccurate information. • Obtain a copy of your personal information or request its transfer. • Request deletion or concealment of personal information. • Restrict processing to a particular purpose. • Object to processing or profiling in circumstances provided by law. • Withdraw consent where processing relies on consent. You can submit a request through our online chat system. We may need to verify your identity before responding. Some information may need to be retained or processed to meet legal obligations. We will explain any applicable limitations when responding to your request. You may also submit a complaint to the competent personal data-protection authority in Jordan.
14. Children’s Information When services are booked for a child, the parent or legal guardian must authorize the booking and provide any consent required for processing the child’s information. Only information necessary to arrange and safely deliver the service should be provided. Children’s information must not be included in public reviews or profiles without the necessary authorization.
15. Third-Party Links The Platform may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
16. Changes to This Policy We may update this Privacy Policy as our services or legal requirements change. The revised policy and its effective date will be published on the Platform. We will notify you of material changes and obtain additional consent where required by applicable law.
17. Contact Us For privacy questions, concerns, or requests concerning your personal information, please contact You Chic through the online chat system available on our website or application.
