1. Cancellation Fee If you cancel a confirmed appointment, a cancellation fee equal to 1% of the total booked service cost will apply. This fee will be disclosed before you confirm your booking and is non-refundable, except where otherwise required by applicable law. If you have already paid for the appointment, any eligible refund will be calculated after deducting the applicable cancellation fee and any non-refundable platform service fee.
2. No-Shows If your Service Provider arrives at the confirmed location and you are unavailable to receive the service, you may be charged the full booked service price in accordance with the no-show conditions disclosed before booking.
3. Cancellations by You Chic or the Service Provider If You Chic or your Service Provider cancels your appointment and the service is not delivered, you will not be charged a customer cancellation fee. Any amount already paid for the undelivered service, including any associated platform service fee, will be refunded.
4. Completed Services and Service Concerns Payments for completed services are generally non-refundable solely because of a change of mind or personal preference. If a service was defective, incomplete, or not delivered as agreed, please contact us through our online chat system. We will review your concern and coordinate with the Service Provider to determine an appropriate resolution, subject to applicable law.
5. Reporting an Issue Please report service concerns within 24 hours after your appointment to help us investigate promptly. Include your booking details, a description of the issue, and any relevant supporting information. This reporting period does not limit your statutory rights or prevent you from raising a concern about a problem discovered later. Submitting a request does not automatically guarantee a refund. Requests will be assessed according to the circumstances and applicable law.
6. Refund Process Approved refunds will be returned to the credit or debit card originally charged. Once a refund has been processed, it is expected to appear in your account within approximately 5–10 business days, depending on your bank or payment provider. Processing times may vary. Where no payment has been collected, there is no amount to refund. Any applicable cancellation or no-show charge may still be payable.
7. Platform Service Fee Any separate You Chic platform service fee will be clearly identified before booking and is generally non-refundable when you cancel your appointment. If You Chic or your Service Provider cancels and the service is not delivered, the platform service fee paid for that booking will be refunded. These conditions are subject to any refund rights required by applicable law.
8. Contact Us For refund requests or service concerns, please contact You Chic through the online chat system available on our website or application. Online chat support is available 24/7. We will respond to your inquiry as soon as possible. Phone and email support are not currently available.
9. Your Legal Rights This policy is governed by the laws of the Hashemite Kingdom of Jordan. Nothing in this policy excludes or limits any consumer rights or remedies available under applicable law.
